New hires learn the ropes of a new company in a variety of different ways. Some methods are formal, others are informal, but either way, the new employees are provided the important and essential information they need in order to be a productive member of the team. Its extremely important to understand exactly what employees need to know in order for them to become valuable team members.
One crucial aspect of the “knowledge and information” we’re referring to is company performance standards, the things a CEO comes to expect from everyone working at the company. And the best way to evaluate the performance of your employees is based upon established company standards. It’s only logical to evaluate new hire performance based upon what has been communicated to them during the interview, orientation and onboarding process.
Sometimes we have a tendency to forget how valuable on-the-job training can be. Just because it doesn’t take place is a classroom doesn’t mean it’s not good training. Linda Varrell, president of Broadreach Public Relations, uses this approach to guide an employee’s first day. “We have an initial meeting with the new hire to go over their job description, introduce them to the entire team, go through office procedures and processes and take care of any logistical set up needed.”
It takes two to three months for a new hire to become fully productive at Broadreach. Varrell says that since Broadreach is a small firm, supervisors have their own clients to focus on, so employees must anticipate problems and be prepared to work on their own. “Our new hires need to be able to figure things out with a certain degree of independence and anticipate any questions or issues that may arise. Although our new hires are in close contact with their supervisor on any task or project, we want them to go through a process of understanding any task/issue at hand, trying to solve it through their own means, and then asking their supervisor for help. This helps them become stronger critical thinkers and allows supervisors more time for their own work.”
After just explaining that good training doesn’t exist only in classrooms, it’s important to note that there’s plenty of great formal training programs being used. Erika Walker, human resources manager at BestEssayHelp, a professional writing and research company, explains the training program she has created for new team members. “A training process for new hires usually lasts around a week and is a copy of the regular support-team member shift featuring useful tips on handling communication with the customers and writers. It also involves the discussion of the commonly occurring crisis situations and possible problems when the new hires are presented with several ways of solving each possible problem.”
It’s very easy to forget what it’s like to be a new hire, but putting a solid information sharing process in place will set your new hires up for success. And that’s what evaluating performance is all about — creating a mechanism for employees to get the information they need, when they need it, in the most effective means possible. Read more…